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RJP Marine - Personal Watercraft Insurance
The No.1 Watercraft Insurance Scheme in the UK
Best Cover - Best Service - Best Price
The No.1 Watercraft Insurance Scheme in the UK
Best Cover - Best Service - Best Price
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1 – 7 Dunstall Street, Scunthorpe, North Lincolnshire, DN15 6LD Registered in the UK Registration Number 05683941 RETAIL CUSTOMER STATUS DISCLOSURE AND TERMS OF BUSINESS AGREEMENT This leaflet outlines RJP Marine Insurance Services Status Disclosure and Terms of Business. RJP Marine Insurance Services is a trading name of Johnstone Insurance Brokers Ltd. Unless you advise us to the contrary, we will assume you wish to be bound by the terms of this agreement. What is the Financial Services Authority (FSA) and who regulates us? The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you. Johnstone Insurance Brokers Ltd T/A RJP Insurance Services, at the above address is authorised and regulated by the Financial Services Authority. Our FSA Registration number is 452604.. Our permitted business is arranging general insurance contracts. You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/Pages/register/ or by contacting the FSA on 0845 606 1234. Whose products do we offer? We only offer products from a limited number of insurers for Boat insurance. Please ask us for a list of insurers we offer insurance from. We only offer a single product underwritten by one insurers for Personal Watercraft Material Damage and Liability insurance. What service will we provide you with? We will advise and make a recommendation for you after we have assessed your needs and we will provide you with a suitability statement, verbally if you request it or require immediate cover, and in writing immediately after the conclusion of your contract. What will you pay for our services? The following charges will be made for your insurance: - New business policies £10.00 All renewals £10.00 All policy adjustments £10.00 All duplicate documentation requests £10.00 On cancellation of your policy £10.00 Dishonoured cheque or payment £10.00 All return premiums will be refunded net of our commission. Information requests under the Data Protection Act £10.00 Please note that on cancellation of a policy your insurer may not allow a proportionate refund. These charges will be in addition to any charges made by your insurers. Should it be necessary for other charges to be made by us these will be notified to you in advance. We do not guarantee the solvency of any insurer we place business with. A liability for the premium, whether in full or pro rata, may arise under policies where a participating insurer becomes insolvent. What is your duty of disclosure? You have a legal obligation to disclose all material facts. A material fact is one which may influence an insurer’s decision to accept the risk, or may affect the terms or conditions they wish to impose and it may be favourable or not. The supply of this information is your responsibility and must be accurate. If in doubt about any information, you should disclose this to us to see whether it would be classed as material. Failure to disclose any or inaccurate material facts may invalidate your insurance policy and may result in all or part of a claim not being paid. Any changes to your information must be disclosed at the earliest opportunity and at each renewal. When do you need to pay your premiums? Your premium is due for payment as soon as cover has been arranged for you. If you have chosen to pay by our instalment scheme, this is paid through your bank by means of a Finance Agreement arranged through Premium Credit. The interest charged is 7.5% (APR 28.6%). In the case of renewals, your premium is due for payment on or before the renewal date. If you fail to pay the premium, or fail to notify us that you wish to continue with your Finance Agreement, by the renewal date, then your policy will automatically be cancelled from that date. In accordance with our standard practice, your premiums may be passed to a secondary firm and they may use this to pay other clients premiums to insurers’, as may their premiums be used to pay yours. Where permitted we will hold your money as agent of the insurer. If you would like to know whether your premium is held in this way, then please ask us. Do you receive interest on the money you pay to us? We do not pay interest to retail customers when the amount is under £20.00. How do we process your information? We are registered under the Data Protection Act 1998 and we undertake to comply with the Act in all our dealings with your personal data. Your personal information will be kept secure. We may from time to time send you information about our services. You should inform us if you do not wish to receive this information from us. You have the right to ask for a copy of the information we hold about you. All requests must be received in writing to the above address, for the attention of the Training and Compliance Officer. You must supply as much information as possible regarding the information you wish to see, including dates and times of any events. There is a fee for this service of £10.00, payable in advance, and the information will be sent to you within 40 calendar days from receiving your payment. You have a right to have any inaccuracies in your data corrected and you should advise the Training and Compliance Officer accordingly. What are your cancellation rights? If, in the unlikely event of you not receiving the information regarding your policy, prior to you making a decision to buy it, you have a 14-day period, commencing from when you do receive your documentation, in which to cancel your cover (providing your policy is not less than one month in duration, or a commercial policy). You must return all documentation within 30 days if you wish to use this cancellation clause, and your request must be in writing and dated. Your insurers will make a charge for the period you have been on cover, and we will charge a £10.00 administration fee in addition to any other charges. If you do not use this cancellation clause, your insurers will keep your premiums and you will be insured. What should you do if you wish to make a claim? We wish to ensure that any claim is dealt with promptly and efficiently. In the event of any incident occurring, which may give rise to a claim, whether it is for your own material damage, or for Third Party damage or injury, it should be reported to us immediately. You should contact our office during business hours at the earliest opportunity. Failure to report a claim immediately may result in all or part of a claim not being paid. You should be aware that in respect of personal watercraft insurance claims we act for the insurer as their agent. What if you are not satisfied with our service? We aim to provide you with a high level of service at all times, If we fail, you may register a complaint by writing to us, marked Private and Confidential, for the Training and Compliance Officer at the address at the top of this page. Alternatively you may telephone and register your complaint verbally by speaking to the Training and Compliance Officer on 01724 855510. We will acknowledge your complaint promptly, explain how we will handle it, and keep you informed of the progress of your complaint. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Are we covered by the Financial Services Compensation Scheme (FSCS)? We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim without any upper limit. Further information about compensation scheme arrangements is available from the FSC TOBA MFRC 06/07
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