Damage Claims
Firstly we hope everyone involved is OK and no injuries were sustained. However bad it is to have your craft damaged, GRP repairs easier than flesh and bone!
Ideally, where there is any dispute over what happened you need to have independent witnesses. Gather names and addresses and generally as much information as you can about the site, the lake, it’s rules etc.
First things first, you should make sure you don’t make the situation worse by neglecting to do your usual (manufacturers recommended) maintenance routine. This is especially important if your craft has taken water into the engine – flush it out as normal. Remember insurers are only obliged to pay for damage caused by the accident.
If your craft is damaged we need to see a repair estimate ideally from a specialist repairer. Click Here to find a repairer we can recommend near you. Any of these firms will prepare an estimate once they have your craft and fax/e-mail it over to us. In most cases we can authorise repairs without the need for inspections by engineers which can prolong the time of the water. If you can get your craft to one of these repairers they will get the ball rolling pretty quickly.
We will need a report of the accident. Please CLICK HERE to download a report form (.pdf format) and complete as much detail as possible. Send this to us with any additional information, as quickly as you can by post, such as maps, plans, rules of the lake etc. Photographs of your damaged craft could be very useful as well as the location. It would be helpful also for you to E-MAIL us with very brief details quoting our policy reference and number, name and home postcode.
Once we have the report for and estimate we will make contact with you to inform you of how we will proceed.
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